Workshops

Challenging Conversations

Challenging conversations are often the ones we avoid when we don’t feel confident or comfortable and we hope the issue will go away.

Usually that doesn’t occur and things can in fact can get worse. Managing our own emotions, challenging undesirable behavior, dealing with difficult people are all conversations that we have to undertake at some time.

Confidence in these situations involves having simple and effective strategies and tactics in your toolkit.

This one day workshop provides awareness and insight into managing challenging conversations, explores real situations and provides practical tools for the participant to use immediately.

Outcomes include:

Frameworks for giving negative feedback and bad news
Framework for having the tough conversation
Understanding of own style in challenging conversations
Tools for dealing with difficult people
Planning for success

"Jo is a terrific facilitator, very easy to speak to, extremely honest and a great listener who skillfully gets to the bottom of an issue." participant, public sector